Starting in early June 2020, customers who are set up to autopay their premium – via electronic funds transfer or credit card – can request to postpone their payment via their online account.

The rules for postponing payment through an online account are the same as if the customer calls Safeco support. Specifically, for a single payment, customers can postpone it for up to 10 days, and they can make this request more than once for a single payment. For example, they can postpone for three days, then if needed, go back in if they need postpone that same payment for two more days.

This new capability gives customers the flexibility to take care of the postponement themselves, rather than call their agent or Safeco.